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Process excellence support involves as-is process mapping of
existing processes, identifying improvement areas, assessing
business impact of the improvements and implementing new
processes.
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| Steps: |
1. Existing process
definition |
2. Process Areas Identification, for Improvement |
3. Data collection, Reporting & Analysis |
4. Define control measures |
5. New process implementation pilot |
6. Data collection, reporting & Analysis |
7. Continuous improvement |
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| Tools Used: |
1. Requirement gathering template |
2. Pareto chat, Histograms, cause and effect analysis |
3. Corrective / preventive action report |
4. Metric reports |
5. Templates for data collection. Reporting |
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| Software models: |
Click here for our Software Process Model. |
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